MangalzBeatz - Refund Policy
At MangalzBeatz, we strive to ensure that you, our customers, are completely satisfied with your purchases. If for any reason, if you are not happy with your order, our Refund Policy is designed to make the return and refund process as simple as possible.
(Products that comes under miniature can only be exchanged)
- Eligibility for Refunds
You can request a refund if:
The product is damaged or defective, upon arrival.
The product does not match the description on our website.
You are not satisfied with the product, provided it is unused and in its original packaging.
- Time Frame for Refunds
To qualify for a refund, you must:
Request a return within 14 days of receiving the product.
Return the product within 7 days after the return request is approved.
- Non-Refundable Items
The following items are non-refundable:
Customised or personalised orders.
Items that show signs of wear, use, or damage after delivery.
Gift cards or promotional items.
- Return Process
Contact Us: Reach out to our customer support team at support@mangalbeats.com with your order number and reason for the return.
Return Approval: Once your return request is approved, we will provide you with a return shipping label and instructions on how to send back the product.
Packaging: Please ensure the item is securely packed in its original packaging to avoid any damage during transit.
- Refund Process
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
- Shipping Costs
If the return is due to an error on our part (such as wrong or defective items), we will cover the return shipping costs.
For returns due to other reasons (such as a change of mind), the customer is responsible for covering the return shipping costs.
- Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will either offer a replacement or issue a full refund, including any shipping costs.
- Exchange Policy
If you wish to exchange a product for a different model, colour, or size, please follow the same return process. Once we receive the original item, we will process the exchange if the desired item is in stock.
- Contact Information
For any questions or concerns regarding our refund policy, please reach out to us at:
Email: support@mangalbeats.com
Phone: +91 9447873693